Frequently Asked Question

Moissanite is a lab-created gemstone known for its brilliance, durability, and diamond-like appearance.

Moissanite is a real gemstone, not fake. It is simply created in a lab instead of mined.

No. Moissanite does not become cloudy or dull over time and maintains its shine permanently.

Yes, moissanite can pass basic diamond testers due to similar properties.

Yes. Moissanite offers a similar luxurious look with even more sparkle, at a much more affordable price. It is also ethical and suitable for daily wear — making it a smart and modern alternative to diamonds.

Yes, selected pieces come with GRA certification to verify authenticity and quality.

Orders are processed within 1–3 working days. Delivery within Malaysia typically takes 2–5 working days.

Once your order is shipped, you will receive a tracking number via email or WhatsApp.

If your parcel is lost during delivery, please contact us. We will assist in tracking with the courier and arrange a solution where necessary to ensure you receive your order.

Yes, we accept returns and refunds within 30 days (1 month) from the date of purchase, strictly for manufacturing defects only.

This includes loose or missing stones, faulty settings, or visible defects not caused by wear or misuse.

Please contact us within 48 hours with photos or videos, and we will assist you.

Refunds are processed within 5–10 working days after approval.

We accept payments via:

• Online Banking (FPX Malaysia)
• Debit / Credit Card
• E-wallets (if available)

Yes, you can contact us via WhatsApp for manual payment options such as bank transfer. Our team will guide you through the process.

Yes, all transactions are securely processed through Shopify’s trusted payment system. Your information is protected and encrypted.

Yes, our pieces are designed for everyday elegance and durability.

Our sterling silver jewellery is generally safe for sensitive skin, but reactions may vary individually.